Terms of Service

Gentoo — operated by Waddle Labs Inc.
Effective date: 2026-11-10

These Terms of Service (“Terms”) govern your use of the Gentoo application for Shopify, its connectors for AI assistants such as Claude and ChatGPT, and related services (together, the “Service”), provided by Waddle Labs Inc. (“Gentoo”, “we”, “us”). By installing the app, connecting an AI assistant, or otherwise using the Service, you agree to these Terms on behalf of yourself and the business that owns the Shopify store (“you”). If you do not agree, do not use the Service.

1. The Service

Gentoo is a growth agent for Shopify merchants. It reviews your storefront and product data to find issues that may affect conversion (“Opportunities”), prepares proposed changes to your store (“Actions”) with before-and-after previews, measures results against a goal you choose, and provides an AI assistant (“Sidekick”) that answers questions about your store. Features may change over time, and some features are available only on certain plans.

2. Eligibility and accounts

You must be authorized to act for the Shopify store you connect, and you must use the Service for business purposes. You are responsible for everyone who accesses the Service through your Shopify account or through a connection key you create, and for keeping those credentials and keys confidential. You can revoke a connection key at any time in Shopify Admin > Gentoo > Settings > Connectors. Your use of Shopify remains subject to Shopify’s own terms.

3. Changes to your store and your approval

By default, Gentoo publishes an Action to your live store only after you review its preview and approve it, whether in the app or through a connected AI assistant. If you turn on automatic deployment, you authorize Gentoo to publish eligible Actions without a separate approval for each one, and you can turn it off at any time. You are responsible for reviewing the changes you approve or allow, and for your store’s content, products, prices, and compliance with laws that apply to your business. We offer rollback for many published Actions, but we cannot guarantee that every change can be restored, for example if the store was edited in the meantime.

4. AI-generated content

The Service uses AI models to analyze your store and to generate findings, text, images, and code. AI output can be inaccurate, incomplete, or unsuitable for your store. Review it before you rely on it or publish it. Results such as projected improvements are estimates, not guarantees of sales or performance.

5. Plans, billing, and credits

Paid plans, trials, and any charges are handled through Shopify’s billing system and are shown to you in Shopify before you accept them. Plans include a monthly allowance of credits, which are used when certain Actions are published to your store. Unused credits do not carry over unless your plan says otherwise. Fees are exclusive of taxes. Except where required by law or stated in Shopify’s billing terms, fees are non-refundable. We may change plans or prices with advance notice; changes apply from your next billing cycle.

6. Connectors and third-party services

The Service works with third-party services, including Shopify, Google (for the optional Gmail connector), and AI assistants such as Claude and ChatGPT. When you connect one of these services, you authorize us to exchange data with it as needed to provide the features you use. Third-party services are governed by their own terms and privacy policies, and we are not responsible for them. A connected AI assistant acts on your instructions; you are responsible for the requests you make through it.

7. Your data

You keep all rights to your store data and the content you provide (“Your Data”). You grant us a limited license to access, process, and store Your Data only to provide, secure, and improve the Service, as described in our Privacy Policy. You are responsible for having the rights needed to provide Your Data to us.

8. Acceptable use

You agree not to:

• use the Service for any unlawful, deceptive, or harmful purpose;
• access stores, accounts, or data you are not authorized to access, or try to bypass the Service’s security or usage limits;
• interfere with the Service, or reverse engineer it except where the law allows;
• resell or share access to the Service outside your business without our consent.

9. Our intellectual property

We own the Service, including its software, design, and trademarks. These Terms do not give you any rights to them except the right to use the Service as described here. If you send us feedback, we may use it without obligation to you.

10. Suspension and termination

You can stop using the Service at any time by uninstalling the app and disconnecting any AI assistant. We may suspend or end your access if you breach these Terms, if required by law, or if your use puts the Service or other users at risk. After termination, we handle Your Data as described in the Privacy Policy. Sections 4, 7, 9, 11, 12, 13, and 15 survive termination.

11. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it will produce any particular business result.

12. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the fees you paid us for the Service in the 12 months before the claim arose.

13. Indemnity

You will defend and indemnify us against third-party claims arising from Your Data, your store, or your breach of these Terms.

14. Changes to these Terms

We may update these Terms. We will change the effective date above and, for material changes, notify you in the app or by email before they take effect. If you keep using the Service after the changes take effect, you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Any dispute will be resolved in the state or federal courts located in San Francisco County, California, and both parties consent to that jurisdiction.

16. Contact

Waddle Labs Inc., 2261 Market Street, San Francisco, CA 94114
support@waddlelab.com